Frequently Asked Questions

We repair most electronic control boards, card readers, ignitors, and variable frequency drives from all commercial laundry manufacturers, including: ADC, CCI, Continental-Girbau, Delta VFD’s, Dexter, EasyCard, ESD, Fenwal, Greenwald, Huebsch, IPSO, Keltner, Maytag, Milnor, Speed Queen, Unimac, Unipress, Wascomat, and Whirlpool. We also repair bill changer, bill validators, and hoppers for all major manufacturers including MEI, Hamilton, Rowe, APEX, CoinCo, American Changer, Standard Change Maker, and Vantage. Check out our REPAIRS page or search by part number to find repair prices for your parts. If you are not able to find the part you have, give us a call!

When we receive parts in, they get sent straight to repair, they do not get tested before being repaired. Since all we do is repair circuit boards, we presume that any circuit board you send us needs to be repaired.  We encourage our customers to field-test your boards before sending them in for repair: swap your board into a working machine or put a good board in the machine with the problem to determine if the circuit board is bad or if the problem is elsewhere in your machine.

Once we receive your circuit boards, they get thoroughly cleaned and all the parts that tend to fail on that style of board are replaced (even if they have not gone bad on your board).  Next, the control boards go to our trained technicians who repair any broken solder connections or burned trace lines, replace any additional components that are damaged, and then hook-up the control boards to our test simulators for final testing.

All of our repairs are covered under warranty for one year.. If your computer board should fail within the warranty period, just send it back to us with a detailed description of the problem, and we will repair the board again at no charge. If for any reason the board is not repairable, we will gladly refund your money or credit your account. Please note that this warranty starts from the date of repair for repair orders or the date of sale for purchases. It DOES NOT start from the date of installation. We encourage all our customers to install and begin using their parts as soon as you receive them so you can get the most out of the warranty.

Warranties MAY be voided due to damage from improper installation and adjustment, power surges, corrosion, abuse, shipping damage, or other causes beyond the control of Mountain Electronics, Inc. Any alteration of the product voids this warranty in its entirety.

Please note that altering, covering, or removing the warranty sticker voids the warranty.

Turn around time inevitably varies with the work load we have at any given moment. That said, we understand that turn around time is a key issue for our customers. We work hard to maintain a turn around time of approximately two weeks in the shop. Occasionally, there are times when this is not possible, for instance, when we have to order parts that are out-dated or are back-ordered.

If you are in need of exceptionally fast service, we do offer RUSH SERVICE on most control boards. This service costs an additional non-refundable $50 per board and provides you with next business day turn around in our shop. We will ship your repaired board back to you the day after we receive it. This does not include rush shipping!

We offer a complete re-manufacturing process for your laundry circuit boards. Ship your circuit boards to us via your preferred carrier or get a free inbound shipping label from your account. Include your complete contact information inside the box as well as a note describing the symptoms of your boards.

• Once we receive your box, we enter the order information into our internal database and send you an email letting you know that we received it.
• Next, your boards go to our “Standard Repair Department” where all of the components that tend to fail on this style circuit board get removed even if those components have not failed yet on your boards.  Your boards then get thoroughly cleaned and then repopulated with new components.
• Then your order goes to our “Diagnostic Repair Department” where trained technicians do the final repairs and testing, including repairing trace lines and broken solder connections, replacing damaged components that are out of the ordinary, replacing touch pads and displays as needed, and finally hooking your boards up to our test simulators.
• Once your boards pass all the tests they are sent to the shipping department.  We will call you with any technical or billing questions, apply your payment, and ship the order back to you.

The whole process takes approximately two weeks in the shop, and all of our repairs are covered by a one-year warranty.

Our normal turn around time is approximately two weeks plus shipping time. If you are in need of exceptionally fast service, we do offer RUSH service on most control boards. This service costs an additional non-refundable $50 per board and guarantees that your board will be repaired and tested within one business day of us receiving it. Please note: Rush service does not include rush shipping. We are happy to upgrade the return shipping to UPS Next Day Air, 2nd Day Air, etc., but any additional shipping charges will be billed to you. You will need to include a note indicating if you want expedited return shipping, otherwise we will ship it back ground.

We get lots of boxes delivered to us everyday, and we need to open any RUSH orders first, so please always write the word “RUSH” on the outside of your box, on multiple sides, so that we can easily spot it in the mountain of boxes that are delivered every day.

We encourage all our customers to use the free inbound shipping labels from our website. Log in or create an account, once you are logged in, click “Get a Free Inbound Shipping Label” and fill out the form. Go here for more information on how to get this shipping label. Once you fill that out, you will receive the shipping label and a barcode to include in the box. You do not need to include any other information in the box.

Please DO NOT include any payment information in the box. We will contact you to get payment for your order once it is complete.

If you would like to ship a board without using our shipping label, please include this information form inside your box or a letter with the following information:

• Your Name
• Company Name
• Shipping Address
• Phone Number
• Email Address
• Note describing the symptoms of the board (ex: no heat, no spin, etc)

We repair your computer board and send it back to you. This way we can retain your individual settings and programming parameters, unless the repair procedure requires resetting the board back to factory default settings. Occasionally, we may replace your board with a refurbished one we have in stock if we are not able to repair the board you sent. We work very hard to keep our work load managed so that turn around time is not an issue. Of course, there are always times when a customer needs a board right away, and we always try to accommodate our customers under such circumstances. We offer a RUSH service, or we may have a refurbished board in stock that we can ship out right away.  We encourage all of our customers to have a spare board so that they won’t have a machine down while they are sending in a board for repair.  Check our SHOP to see if we have any new or refurbished boards available to buy, or call us.

Orders with 10 or more repairable boards qualify for a 10% discount.

We ship to the US, Canada, and Mexico. We may ship to other countries as well but those requests will be reviewed on a case by case basis.

For all US customers, we offer free inbound shipping labels from our website. Outbound shipping will be charged as follows:

• 1-5 boards $15
• 6-10 boards $20
• 11+ boards $25

Customers in Mexico and Canada can ship their parts to us using their preferred carrier. They will also be responsible for the return shipping charges (minimum $45 charge) and any customs fees.

We encourage all our customers to use the free inbound shipping labels from our website. Log in or create an account, once you are logged in, click “Get a Free Inbound Shipping Label” and fill out the form. Go here for more information on how to get this shipping label. Once you fill that out, you will receive the shipping label and a barcode to include in the box. You do not need to include any other information in the box.

Please DO NOT include any payment information in the box. We will contact you to get payment for your order once it is complete.

If you would like to ship a board without using our shipping label, please include this information form inside your box or a letter with the following information:

• Your Name
• Company Name
• Shipping Address
• Phone Number
• Email Address
• Note describing the symptoms of the board (ex: no heat, no spin, etc)

Yes! We offer FREE USPS Ground shipping labels for you to send us your orders. If you are logged in click on the ACCOUNT tab and then “Get a Free Inbound Shipping Label”. If you are not logged in, click on the LOG IN tab and either log into your account or register for a new account. Then click “Get a Free Inbound Shipping Label”.

• FREE inbound USPS Ground shipping labels only carry basic USPS insurance, which covers up to $100. If you would like more insurance for the shipment to us, you will need to pay for the inbound shipping with your preferred carrier.
• Return shipping will be with UPS Ground, FedEx, or USPS Priority/First Class. If one or the other doesn’t deliver to your location, please make us aware in your included notes, there may be an additional charge for this.
• We offer flat rate return shipping based on the number of boards in your order. For 1-5 boards it will be $15, 6-10 will be $20 and 11 or more will be $25.
• We also offer upgraded shipping options for return shipping. UPS Second Day return shipping will incur an additional fee of at least $30 and UPS Next Day return shipping will be at least an additional $50. You also have the option to request signature required for an additional $15 or insurance for an additional $30.

Our free inbound shipping service uses USPS Priority Mail, this usually takes 1 to 3 days from anywhere in the country. If you prefer to use a different mail carrier (UPS, FedEx, etc) or want expedited shipping (Next Day Air, 2nd Day Air, etc) you may do so but you will need to pay the postage yourself. Please print and include this written information form in your box with your order. Please ship to the address listed on our Contact Us page.

If you would like to use a specific carrier for return shipping as well, please let us know. We can ship with USPS, FedEx, or UPS. There may be an additional charge if the carrier you prefer will be more expensive.

Yes! You can retrieve your label from two places.

• Repair Orders: This page will show you a history of all the repairs you have sent us since March 2020. Here you may download the label within 5 days of creating your label(s).
• Email: When you create your label, you will receive an email confirming your repair order. This email will have your label attached.

You need to resize the image file to fit the page. Download the image file. In Windows, using Photos, click print. Choose your printer. Then, scroll down and you will see the “Fit” option. Change to “Shrink to Fit”. If the image is too large, above this option is “Photo Size”, change this to “4 x 6 in.”. Then click print.If you are using a Mac, download the file and open it up. Then click file, and print. Make sure “Scale to Fit” is selected as shown below.

If you’re still having trouble, please consult your printer’s manual, or contact your printer servicer.

• The return shipping address is the address you want us to ship your order back to. You can store several different shipping addresses on the Address Book page and select the correct one from here.

Optional Fields

These fields allow for further customization of your order but are not required

• If you are a new customer please select ‘yes’. If you are a returning customer please leave ‘no’ selected. If you are a returning customer but this is your first time using the free shipping label but not your first order with us please leave ‘no’ selected.

• We offer a RUSH service for those who need their boards back exceptionally fast. Our RUSH is an additional $50 per board and gives you a guaranteed one business day turn-around time. This is a non-refundable fee so if the board is not able to be repaired for any reason you will still owe the amount of the RUSH fee. Please note that this DOES NOT include expedited shipping, that can be selected under the ‘Return Shipping Options’ above

• Providing the model and serial number of the machine can help us ensure we are programming your boards correctly when necessary.

• If you need to add a purchase order number to your order for your own record keeping please do so here.

• Sometimes we have to reset control boards to factory default programming. We can reprogram dryer boards to your specifications if you indicate them here. It’s best to reprogram your washer control boards once they have been reinstalled into working machines.

• Finally, just check off that you agree to the Terms of Service and click “Get Shipping Label.”

Yes! You can retrieve your label from two places.

• Repair Orders: This page will show you a history of all the repairs you have sent us since March 2020. Here you may download the label within 5 days of creating your label(s).
• Email: When you create your label, you will receive an email confirming your repair order. This email will have your label attached.

You need to resize the image file to fit the page. Download the image file. In Windows, using Photos, click print. Choose your printer. Then, scroll down and you will see the “Fit” option. Change to “Shrink to Fit”. If the image is too large, above this option is “Photo Size”, change this to “4 x 6 in.”. Then click print.If you are using a Mac, download the file and open it up. Then click file, and print. Make sure “Scale to Fit” is selected as shown below.

If you’re still having trouble, please consult your printer’s manual, or contact your printer servicer.

You are using Internet Explorer, Microsoft is in the process of moving its users away from using this internet browser. We ask that you please consider using Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari (if using Macintosh or other Apple devices).

If you are using an older computer, it’s possible that the browser you are using is out of date. We have found that users who are using Apple macOS software before OS X 10.12 (Sierra) have issues accessing our form. If possible, please update your operating system or use another computer. On Macs, you can check this by clicking the Apple logo in the top left corner of the screen, then clicking “About This Mac”, the window that pops up will tell you the name of the Operating System (macOS) and the version number below the name. If the number is less than 10.12, then it’s possible that’s the issue.

If you are on mobile device, please make sure that the device is running the latest version of its operating system (iOS, iPadOS, or Android). Then please use either Chrome or Safari and try again. If the device is older, there’s a possibility that the form may not work. Please try using the form on a computer if problem persists on mobile devices.

• The return shipping address is the address you want us to ship your order back to. You can store several different shipping addresses on the Address Book page and select the correct one from here.

Optional Fields

These fields allow for further customization of your order but are not required

• If you are a new customer please select ‘yes’. If you are a returning customer please leave ‘no’ selected. If you are a returning customer but this is your first time using the free shipping label but not your first order with us please leave ‘no’ selected.

• We offer a RUSH service for those who need their boards back exceptionally fast. Our RUSH is an additional $50 per board and gives you a guaranteed one business day turn-around time. This is a non-refundable fee so if the board is not able to be repaired for any reason you will still owe the amount of the RUSH fee. Please note that this DOES NOT include expedited shipping, that can be selected under the ‘Return Shipping Options’ above

• Providing the model and serial number of the machine can help us ensure we are programming your boards correctly when necessary.

• If you need to add a purchase order number to your order for your own record keeping please do so here.

• Sometimes we have to reset control boards to factory default programming. We can reprogram dryer boards to your specifications if you indicate them here. It’s best to reprogram your washer control boards once they have been reinstalled into working machines.

• Finally, just check off that you agree to the Terms of Service and click “Get Shipping Label.”

• Go to the LOGIN tab at the top of the page
• Click “Register”
• Fill out Login Information page
  • Password must be strong which means it must have a number, symbol, uppercase, and lowercase letter, and 8 characters

• Fill out billing information page
  

• Fill out shipping information page

• You should be redirected to the account dashboard, if it doesn’t happen automatically there will be a button to take you there.

• Log in to your account if you are not already
• Go to the Address Book
• To edit an existing address, click the edit button next to the address

• To add a new address, click add new billing address or add new shipping address

• The address that is set as default is the one that will show up automatically when you create a shipping label or place an order

If you forget your password and you are not able to log in, there is an option to get a re-set link sent to your email. You can also give us a call and we can re-set it for you.

If you would like to change your password once you are logged in, go to Account Details then enter your current password and new password. The password must be strong so it must contain uppercase, lowercase, number, and a symbol. It must be at least eight characters.

To check the status of a repair order, please go to the “Repair Orders” tab in your account (different from the “Orders” tab). This page will show you a history of all orders that have been shipped to us using the shipping label from our website. The status will be updated as your order moves through the process.

Statuses:

• En route – You’ve sent us a package and it is in on its way to us
• Received – The package has been received and processed.
• Completed: Your order has now gone through our repair process, has been invoiced, and is ready to ship
• Awaiting Customer Response/Payment – We need you to call us before we’re able to send your order.
  • Usually this means we need to confirm some details or arrange payment information before we can ship out your order.

To check on orders for new or refurbished parts that you placed through the website, please go to the “Orders” page.