If you are using an older computer, it’s possible that the browser you are using is out of date. We have found that users who are using Apple macOS software before OS X 10.12 (Sierra) have issues accessing our form. If possible, please update your operating system or use another computer. On Macs, you can check this by clicking the Apple logo in the top left corner of the screen, then clicking “About This Mac”, the window that pops up will tell you the name of the Operating System (macOS) and the version number below the name. If the number is less than 10.12, then it’s possible that’s the issue.
