To check the status of a repair order, please go to the “Repair Orders” tab in your account (different from the “Orders” tab). This page will show you a history of all orders that have been shipped to us using the shipping label from our website. The status will be updated as your order moves through the process.
Statuses:
- En route – You’ve sent us a package and it is in on its way to us
- Received – The package has been received and processed.
- Completed: Your order has now gone through our repair process, has been invoiced, and is ready to ship
- Awaiting Customer Response/Payment – We need you to call us before we’re able to send your order.
- Usually this means we need to confirm some details or arrange payment information before we can ship out your order.
To check on orders for new or refurbished parts that you placed through the website, please go to the “Orders” page.