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What should I send with my computer board when I send it in for repair?

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If you choose to use the free shipping label from our website, please include the barcode that prints out below the label. (For more information on how to get the free shipping label please see the Free Shipping FAQ article). If you choose to pay for shipping yourself, please include a note in the box with the following information:

  • Your name
  • Company / Laundromat Name
  • Shipping Address
  • Phone Number(s)
  • Email Address
  • Note describing the symptoms of the board (ex: no heat, no spin, etc)

For instructions on how to safely pack you boards so they do not get damaged in shipping, please see our Packing Instructions sheet.

If you would like to pay with a check, you can also include that in the box. Please DO NOT include credit card information in the box, we will contact you for payment once your order is ready to ship.

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