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What is the procedure for getting my computer boards repaired?

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To ship your boards to us, if you haven’t already, please go to the ACCOUNT tab to create an account, if you already have an account, simply log-in. Once you are in your account, click the button that says “Get a Free Shipping Label” and fill out the form to be able to print out a UPS Ground shipping label to send your boards in for free. If you do not want to do this, you may ship your boards yourself with whatever carrier you prefer. Our shipping address is located at the bottom of every page. Please be sure to include your name, business name, return shipping address, phone number, email address, and a description of the problem you are experiencing with the board.

  • Once we receive your box, we will send you an email with your work order number.
  • Your boards then go through our standard repair process where they are taken apart and thoroughly cleaned. We then remove and replace all the components that tend to fail on that style of board (whether or not they have already failed on your board) This means every board we see is actually getting completely re-manufactured, not just repaired.
  • Then your order goes to our “Diagnostic Repair Department” where trained technicians do the final repairs and testing, including repairing trace lines and broken solder connections, replacing damaged components that are out of the ordinary, replacing touch pads and displays as needed, and finally hooking your boards up to our test simulators.
  • Once your boards pass all the tests they are sent to the shipping department. We will contact you for payment at this point. Once we receive payment, we will ship your boards back to you.  We offer free return shipping via UPS Ground, FedEx, or USPS Priority Mail.

The whole process usually takes approximately 1-2 weeks in the shop.

All of our repairs are covered by a one-year warranty. Please be aware that the one year warranty starts from the date of repair, not the shipping or instillation date.

We charge an assessment fee of $10 for any unrepairable boards that are being returned to you. We will waive this fee if we can recycle the boards here instead of shipping them back.

Please note that free shipping options only carry $100 insurance coverage. If you wish to have more coverage for your order when we ship it back to you, please note the amount you want each board insured for in the notes included with your shipment. The shipping charges will be added to your bill accordingly. If you would like more insurance for the shipment to us, you will need to pay for the inbound shipping with your preferred carrier.
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