Is my board going to be tested?
When we receive control boards in for repair, THEY DO NOT GET TESTED FIRST. Since all we do is repair circuit boards, we presume that any circuit board you send us needs to be repaired. We encourage our customers to field-test your boards before sending them in for repair: swap your board into a working machine or put a good board in the machine with the problem to determine if the circuit board is bad or if the problem is elsewhere in your machine. Once we receive your circuit boards they get disassembled and thoroughly cleaned. We then remove all the parts that tend to fail on that style control board (whether or not all those parts have failed on your control board yet). Next, the control boards go to our trained technicians who repair any broken solder connections or burned trace lines, and replace any additional components that are damaged. Once all this has been done, the technician hooks the control boards up to our test simulators for final testing. Every board we receive that passes the final test on the simulator will be charged the cost of the repair. If a board is determined not to be repairable we charge a $10 assessment fee to help us cover some of the cost of parts and labor that went into trying to repair the board. We will waive this fee if you let us recycle your unrepairable board here instead of shipping it back to you.