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How to receive a free UPS Ground shipping label

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Introduction:

Mountain Electronics offers free UPS Ground shipping to all contiguous US customers (Alaksa, Hawaii, and the US territories are not eligible for a Free UPS label). When using our free shipping label, the form will provide you an opportunity to tell us what’s wrong with the items you want repaired and other information.

The form is split into two main sections: Required and Optional.

 

Required Fields:

All Fields in this section must be filled out to receive the shipping label

  • Please provide a summary about why you’re sending this part to be repaired:  error codes, what is it doing that it shouldn’t, what is it not doing that it should, etc. This helps us provide the most thorough diagnostics possible.

 

  • We cannot emphasize enough how important it is to test your board in a working machine. You might find that there isn’t an issue with your board at all, but that the problem is elsewhere in the machine.

 

  • Approximately how much does your order weigh? Just round to a whole number, no letters or anything else needed. If you don’t know the weight, just estimate one pound per board. If you’re sending multiple boxes, no need to fill out this form again. Just click the “Add” button and add the weight for those boxes. That way, everything you send will be part of the same order.

 

  • In the event that we cannot repair your board, do you want us to send it back or recycle it? We charge a $10 assessment fee for boards that are unrepairable that are being returned to you. We will waive this fee if you let us recycle the board instead of returning it to you.

  • We offer free shipping with USPS, UPS, or FedEx. By choosing “Free Shipping”, we will choose whichever is least expensive.
    • If you need to use one or the other exclusively or you need expedited return shipping, you will need to choose “Paid Shipping”. Choosing this option is not free. You will be fully charged for the return shipping option you chose. The options are:
      • USPS Priority Mail
      • FedEx Ground
      • UPS Ground
      • UPS 2nd Day Air (minimum $30 charge)
      • UPS Next Day Air (minimum $40 charge)

 

  • The return shipping address is the address you want us to ship your order back to. You can store several different shipping addresses on the Address Book page and select the correct one from here.

 


Optional Fields

These fields allow for further customization of your order but are not required

  • If you are a new customer please select ‘yes’. If you are a returning customer please leave ‘no’ selected. If you are a returning customer but this is your first time using the free shipping label but not your first order with us please leave ‘no’ selected.

  • We offer a RUSH service for those who need their boards back exceptionally fast. Our RUSH is an additional $30 per board and gives you a guaranteed one business day turn-around time. This is a non-refundable fee so if the board is not able to be repaired for any reason you will still owe the amount of the RUSH fee. Please note that this DOES NOT include expedited shipping, that can be selected under the ‘Return Shipping Options’ above

  • Providing the model and serial number of the machine can help us ensure we are programming your boards correctly when necessary.

  • If you need to add a purchase order number to your order for your own record keeping please do so here.

  • Sometimes we have to reset control boards to factory default programming. We can reprogram dryer boards to your specifications if you indicate them here. It’s best to reprogram your washer control boards once they have been reinstalled into working machines.

 

Terms of service

  • Finally, just check off that you agree to the Terms of Service and click “Get Shipping Label.”

 

 

 


Form questions and common issues:

If you are experiencing trouble with the form, or have a question, check out this article. It will answer some common issues and questions we have with our form.

Common Questions and Troubleshooting Tips with the Free Shipping Label form


Other options:

If you prefer to use a different mail carrier (US Postal Service, FedEx, etc) or want expedited shipping (Next Day Air, 2nd Day Air, etc) use this form. This is not your free label; you will need to pay the postage. You must also include a Repair Information Form if you choose to pay for another service. Please print and include this written information form in your box with your order. We have provided the form below.

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